At the first CQUIN meeting, member countries identified differentiated monitoring and evaluation (M&E) as an urgent, cross-cutting challenge.

Differentiated service delivery (DSD) creates potential challenges for routine M&E, as the information needed to track the implementation of differentiated ART (DART) models is often not captured by routine M&E systems.

In addition, as many DART services are delivered outside of health facilities, HIV programs must implement appropriate tools and strategies to ensure a swift and accurate flow of data from the community to health facilities and beyond.

In response, CQUIN:

  • Supports member countries to use the CQUIN dashboard as a self-assessment tool
  • Creates a portfolio of frameworks and resources
  • Facilitates a multi-country community of practice focused on ongoing experience-sharing and resource co-creation
  • Provides targeted technical assistance to member countries
  • Supports ad hoc data collection and DSD performance reviews

From 2020 onwards, CQUIN has provided technical assistance to countries with electronic medical records to enhance DSD-specific data queries and data visualization.

Community of Practice

Launched in August 2017, the Monitoring and Evaluation of DSD community of practice (CoP) reflects the ongoing high interest amongst CQUIN country teams in the need to adapt routine monitoring and evaluation (M&E) systems to accommodate DSD models and to develop tools and resources for ad hoc data collection related to DSD.

  • Participants include more than 40 individuals from 20 CQUIN network member countries, including Côte d’Ivoire, DRC, Eswatini, Kenya, Liberia, Mozambique, Uganda, Zambia, and Zimbabwe.
  • Dr. Bill Reidy (CQUIN Deputy Director for Strategic Information) is the technical lead, supported by Dr. Karam Sachathep (ICAP Senior SI Manager).
  • The CoP meets quarterly or more frequently as needed.


  • In its first year, the CoP developed an M&E framework, which was subsequently used to inform M&E of DSD strategies in at least six countries: Côte d’Ivoire, Eswatini, Malawi, Uganda, Zambia, and Zimbabwe.
  • In 2019, the CoP worked to develop a toolkit for DSD performance reviews to facilitate the ad hoc data collection needed to assess DSD coverage and quality in many countries.
  • More recently, the CoP has met to share and discuss experiences related to topics such as M&E adaptations under COVID-19, assessing provider and recipient of care satisfaction, and the use of national electronic medical records systems for M&E of DSD. The results of those discussions include recipient-of-care satisfaction decision matrix and toolkit to provide network countries with best practices for assessing and improving on recipient-of-care satisfaction.
  • DSD Performance Reviews

    Because many national M&E systems are not yet set up to routinely collect DSD data, CQUIN supports performance reviews that enable countries to answer priority questions about DSD scale-up. Performance reviews use primary data collection and a sampling approach to obtain a snapshot of the performance of national DSD programs, with the goal of informing programmatic decision-making and tracking the progress of critical DSD indicators over time.

    Several ministries of health have conducted several DPRs (DSD performance reviews) since 2018. DPRs conducted thus far include Zimbabwe (2018, 2019, 2020, 2021, 2022), Uganda (2019, 2020, 2021, 2022), Côte d’Ivoire (2019, 2021), South Africa (2019, 2020, 2021, 2022), Kenya (2020, 2021, 2022), Mozambique (2020, 2021, 2022*), DRC (2021), Ethiopia (2021, 2023), Ghana (2022), Cameroon (2022), Tanzania (2022) Nigeria (2021, 2022), Zambia (2021), with support and technical assistance from CQUIN.

    Each country has presented results and lessons learned from the review—as well as their country-specific action plans—at CQUIN’s annual meetings. The CQUIN differentiated M&E community of practice is developing a toolkit that will support countries to implement DSD performance reviews independently.



    Frameworks and Tools

    M&E Framework for Monitoring of Differentiated ART Services
    (English PDF  French PDF)

    Developed by the CQUIN M&E community of practice, this framework prioritizes M&E measures to track the scale-up, coverage, and performance of DART services. It is intended to serve as an adaptable tool for ministries of health and program implementers leading DART scale-up and/or supervision.

    DSD Performance Review Toolkit
    (English Toolkit [PDF])  (English Appendices ([Zip File]) (French Toolkit)

    In response to the need for a standardized approach to obtaining DSD data and conducting performance reviews in the absence of routine reporting on DSD indicators, the CQUIN M&E community of practice has developed a toolkit that provides step-by-step guidance on planning for the review, conducting data collection and analysis, holding a dissemination meeting, and developing action plans. The adaptable toolkit is based on lessons learned and best practices from performance reviews conducted by CQUIN network countries in 2019.

    Meaningful Community Engagement Framework

    In 2023, the M&E, quality management, and recipient-of-care community of practices have co-created a recipient-of-care satisfaction decision matrix and toolkit to provide network countries with best practices for assessing and improving on recipient-of-care satisfaction.

    Developed by the CQUIN Community Engagement community of practice, this framework was designed to move toward a definition of meaningful community engagement in policy, implementation, and evaluation at national, program, and community levels.

    CQUIN Capability Maturity Models

    The CQUIN Capability Maturity Model is a structured self-assessment tool that systematically describes the progress of national initiatives to scale up DSD using a capability maturity model approach. The tool can be used by policymakers to identify implementation gaps and facilitate decision-making.

    CQUIN supports baseline and annual DSD capability model assessments in each of its network countries to track progress and identify areas of common challenges. Country teams present their progress to the CQUIN community each year, most recently in country posters at the sixth annual CQUIN meeting in December 2022. This process has shown that most countries have made substantive progress toward developing supportive DSD policies, scale-up plans, guidelines, and training materials. Many countries have also improved the coordination of DSD services and have developed standard operating protocols, job aides, and M&E tools.

    Sub-National Dashboard

    Based on feedback from CQUIN member countries, a sub-national version of the capability maturity model was designed to provide ministries of health with information on provincial and/or district progress in DSD scale-up. The tool, which has been piloted in several countries, is easily adaptable to meet local needs.

    Video Resources

    Centering Recipients of Care: Assessing and Improving Satisfaction within DSD Programs : Recorded, August 3, 2023

    Download Slides

    Archived Webinar: Recorded, May 4, 2023