Delivering Quality at Scale in Differentiated Service Delivery (DSD) Programs

DATE: April 26 – 29, 2022

LOCATION: Johannesburg, South Africa

Tuesday, April 26

1PM – 4PM

Registration and Pre-Meetings

6PM – 8PM      

Opening Reception and Dinner

Moderator: Witness Kanengoni, ICAP South Africa

Peter Preko, ICAP/CQUIN | Slide Presentation

Solange Baptiste, ITPC

Nathan Ford, WHO | Slide Presentation

Catherine Godfrey, OGAC/PEPFAR

Zukiswa Pinini, South Africa National Department of Health

Wednesday, April 27

7:30 – 8:00

Registration & COVID Protocols

 

8:00 – 8:30

Session 1: Plenary Session | DSD Quality Management

Moderator: Peter Preko, ICAP/CQUIN
COVID Briefing, Musa Manganye, NDOH South Africa
Keynote Address, Miriam Rabkin, ICAP New York

 

8:30 – 10:00

Session 2: Plenary Session | Defining and Measuring DSD Quality

Co-Moderators: Michael Odo, MOH Liberia & Lillian Mworeko, ICWEA 

  • Martin Msukwa, ICAP/CQUIN: Assessing DSD Quality
  • Bohoussou Koffi Simplice, MOH Côte d’Ivoire: Using the CQUIN Quality Toolkit in CI
  • Maria Insua, OGAC: Assessing DSD Program Quality with PEPFAR Data
  • Panel Discussion:
    • Brown Chiwandira, MOH Malawi
    • Ivan Teri, EGPAF
    • Idrissa Songo, NETHIPS Sierra Leone
    • Serge Clotaire Billong, NAC Cameroon

 

10:00 – 10:30  

Tea Break

 

10:30 – 12:30  

Session 3: Breakout Session | Country teams meet in groups to discuss their DSD programs, context, dashboard scores and DSD quality challenges                 

Co-Moderators:  Martin Msukwa, ICAP/CQUIN & Wokie Cole, Liberia Network of PLHIV

 

12:30 – 2:00     

Lunch  

 

2:00 – 3:00      

Session 3 continued: Plenary report-back  

Co-Moderators:  Martin Msukwa, ICAP/CQUIN & Wokie Cole, Liberia Network of PLHIV

           

3:00 – 3:30      

Tea Break

 

3:30 – 4:30      

Session 4: Breakout Session | Single-country breakouts to work on QM action plans 

Moderator: Rachel Mudekereza, ICAP/CQUIN  

 

Thursday, April 28   

7:30 – 8:00

Registration & COVID Protocols

 

8:00 – 8:15

Welcome and Recap of Day One

Martin Msukwa, ICAP/CQUIN

 

8:15 – 9:15

Session 5: Plenary Session | Using Quality Management to Enhance DSD Services in Zimbabwe and Eswatini

Co-Moderators: Baker Bakashaba, TASO Uganda & Ivan Teri, EGPAF

  • Emmanuel Govha, MoHCC Zimbabwe
  • Thembie Dlamini, MOH Eswatini
  • Tatenda Makoni, ZNNP+ Zimbabwe
  • Nompilo Gwebu, MOH Eswatini

 

9:15 – 10:30

Session 6: Plenary Session | Quality Management Case Studies

 Co-Moderators: Hélder Macul, MOH Mozambique & George Tidwell, HRSA

  • Steve Akoth, ICAP Kenya: Improving VL Coverage and Utilization for Adolescents on ART in Kenya
  • Clara Nyapokoto, MOH Eswatini: QIC to Improve PrEP amongst PBFW in Eswatini
  • Mirtie Getchew, Ethiopia MOH: Using a Recipient of Care Score Card to Improve Services for FSW in Ethiopia

 

10:30 – 11:00

Tea Break

 

 

 

11:00 – 12:30

Session 7: Plenary Session | Client Satisfaction – Assessing Recipient of Care Perceptions of DSD Quality

Co-Moderators: Anna Grimsrud, IAS & Clorata Gwanzura, MoHCC Zimbabwe

  • Kombatende Sikombe, CIDRZ Zambia: Using Client Feedback to Improve the Quality of HIV Services in Zambia
  • Idah Mokhele, HE2RO/University of the Witwatersrand: Comparing Recipient of Care Satisfaction with DSD Models Conventional Care
  • Edward Katto, MOH Uganda, Linking Client Satisfaction to QI in Uganda
  • Panel discussion:
    • Stella Kentutsi, NAFOPHANU Uganda
    • Lawrence Khonyongwa, Malawi Network of People Living with HIV
    • Nicholas Vako, RIP+ Cote d’Ivoire

12:30 – 2:00

Lunch

 

2:00 – 3:00

Session 8: Country Group Breakout Sessions  | Discuss Action Plans for National DSD Quality Management Strategies

Co-Moderators: Martin Msukwa, ICAP & Helen Etya’ale, ITPC

 

3:00 – 3:30

Tea Break

 

3:30 – 4:30

Session 8, continued 

Co-Moderators: Martin Msukwa, ICAP & Helen Etya’ale, ITPC

Friday, April 29   

7:30 – 8:00

Registration & COVID Protocols

 

8:00 – 8:10

Welcome and Recap of Day Two

Rudo Kuwengwa, ICAP/CQUIN

 

8:10 – 8:30

Session 9: Community Initiatives to Address DSD Quality

Moderator: Peter Preko

Jeffrey Walimbwa, ISHTAR Kenya

     

    8:30 – 10:30

    Session 10: Parallel Sessions | Realizing Quality for Specific Populations

    10a: Ensuring High-Quality DSD Services for KP Groups

    • Cassia Wells, ICAP New York
    • Kerry Mangold, South-to-South Learning Network
    • Jeffrey Walimbwa, ISHTAR Kenya
    • Grace Kamau, African Sex Workers Alliance
    • Ava Mrima, Jinsiangu Kenya
    • Ndivhuwo Rambau, TAC South Africa

     

    10b: Integrating High-Quality Family Planning Services into DSD Models  

    • Nandita Sugandhi, ICAP NY
    • Rachel Mudekerza, ICAP Côte d’Ivoire
    • Soukeye N’diaye, RNP+ Senegal
    • Edward Katto, MOH Uganda
    • Alemtsehay Abebe, MOH Ethiopia

     

    10c: Integrating High-Quality TB Preventive Treatment (TPT) into DSD models: Developing Quality Standards

    • Greet Vandebriel, ICAP Burundi
    • Lawrence Khonyanga, MANET+ Malawi
    • Nicholas Vako, RIP+ Côte d’Ivoire
    • Clorata Gwanzura, MoHCC Zimbabwe
    • Cheikh T. NDour, MOH Senegal
    • Ponesai Nyika, MoHCC Zimbabwe

     

    10d: Delivering High-Quality Advanced HIV Disease (AHD) Services

    • Maureen Syowai, ICAP Kenya
    • Peter Ehrenkranz, Bill & Melinda Gates Foundation
    • Lindiwe Simelane, Eswatini AIDS Support Organization
    • Linah Kampilimba Mwango, CIHEB Zambia
    • Paul Nyasulu, MOH Malawi

     

    10e: How to Assess Client Satisfaction and Use the Information to Improve Programs – Methods, Experiences, and Lessons Learned

    • Miriam Rabkin, ICAP NY
    • Tatenda Makoni, ZNNP+ Zimbabwe
    • Kombatende Sikombe, CIDRZ Zambia
    • Baker Bakashaba, TASO Uganda
    • Rudo Kuwengwa, ICAP Zimbabwe
    • Mary Guam Howe Jackson, MOH Liberia

     

    10f: Ensuring High-Quality Differentiated HIV Testing Services 

    • John Bosco Matovu, ICAP Kenya
    • Lynne Wilkinson, IAS
    • Hudson Balidawa, Uganda MOH
    • Lauren De Kock, Aurum, South Africa
    • Grace Muthoni, NEPHAK Kenya

    10:30 – 11:00

    Tea Break

     

    11:00 – 12:30  

    Session 11: Plenary Session | QM Case Studies, Continued

    Co-Moderators:  Oscar Rwabiyago, CDC Tanzania & Elsie Ayeh, Ghana National Network of Positives

    • Stanley Ngoma, MOH Malawi: Improving the Quality of AHD Services with a QI Collaborative
    • Maureen Tshabalala, IHI South Africa: Improving TB Case Findings Using the “SPRINT” Method
    • Horatio Cailiche, ICAP Mozambique: Improving Services for PBFW in Mozambique

     

    12:30 -2:00

    Lunch

     

     

    2:00 – 3:30

    Session 12: Plenary Session | Country Action Plans, Closing Remarks and Way Forward

    Co-Moderators: Peter Preko, ICAP/CQUIN & Aleny Couto, MOH Mozambique

    • Selected countries report back on overall QM plans
    • Lillian Mworeko, ICWEA
    • Rose Nyirenda, Director of the HIV Treatment Unit, MOH Malawi
    • Catherine Godfrey, Office of the Global AIDS Coordinator (OGAC)/PEPFAR
    • Peter Ehrenkranz, Bill & Melinda Gates Foundation
    • Zukiswa Pinini, South Africa National Department of Health